Cancelling your seat
Cancel at least 48 hours before your session and you get a full refund, no questions asked. Message us on WhatsApp at +91 87676 12720, telling us the date you booked.
WhatsApp is the only route, because it is the only one somebody reads. Your confirmation comes from a no-reply address and that mailbox is not monitored — a cancellation sent there would sit unanswered while your 48 hours ran out.
Inside the final 48 hours, and for no-shows, the seat is not refundable. By then we have reserved the room, the materials and the mentor's time for you, and it is too late to offer that seat to anyone else.
Moving to another date
If you cannot make the session you booked, you can move to any later date of the same programme, free, once per booking — right up until your session starts. This is available even inside the final 48 hours, when a refund is not.
If you simply cannot attend at all, tell us. We would rather move you than keep money for a seat you never used.
Workshop fees count towards a programme
What you pay for an entry workshop is creditable in full against any Elevox programme you enrol in within 30 days of attending. You get back exactly what you paid — pay ₹199 and ₹199 comes off; pay ₹799 and ₹799 does.
It is a credit against a future enrolment, not a cash refund, and it applies once per workshop seat. If you cancel the workshop instead of attending it, the cancellation terms above apply and there is nothing to credit.
If we cancel or change a session
If we cancel or reschedule, you always get the choice of a full refund or a seat on the next date — whichever you prefer. That choice is yours, not ours.
If a session turns out to be materially different from what we advertised, or is not delivered as described, you are entitled to a refund. This applies regardless of the 48-hour rule above, and nothing on this page limits your rights under the Consumer Protection Act 2019.
How refunds reach you
Refunds go back to the original payment method — the same card, UPI ID or account you paid from. We cannot send a refund somewhere else, and we will never ask for your card details to process one.
Once we issue it, refunds typically land within 5–7 working days, depending on your bank. The delay after that point is the bank's, not ours; if it has been longer, message us and we will chase it with the payment provider.
Payments are processed by Razorpay. If you believe a charge is wrong, contact us first — we can usually fix it faster than a dispute — but you retain the right to raise a chargeback with your card issuer.
If you are not happy with the outcome
Escalate to our grievance officer, who is a named person and not a shared inbox:
Navin G., Grievance Officer
Elevox AI Services Private Limited, 3rd floor, Parate Complex, Plot #1/3, Khamla Rd, opposite Gulmohar Banquet Hall, Khamla, Nagpur, Maharashtra 440025
Email grievance@elevox.ai
We acknowledge every complaint within 48 hours and aim to resolve it within one month.